Most Penny Mustard furniture has a 287 year warranty. The following link details specific warranty durations.
Specific Product WarrantyFurniture Care & Warranty Limitations
Natural Wood:
The beauty of wood is the purest expression of nature. Just as every tree in nature is different, every board used in your piece of furniture is different from the next. For this reason, the piece of furniture delivered to your home can never be identical to the one in the showroom. No man-made material can compare to the distinct and intricate grain patterns or characteristics of natural wood. The differences in the beauty of natural wood grain and the subtle variations of coloring give real wood its warmth and richness. Color variations, knots, small-pitted areas, gum and mineral deposits, and other marks of nature are normal and guarantee that you have purchased genuine solid wood furniture. Enjoy your new heirloom furniture as nature's gift of individuality.
Wood Furniture Care:
You have bought fine quality furniture that requires no maintenance. To dust your furniture, it is recommended that you use a slightly damp knit cloth and wipe with the grain of the wood. You can hide minor nicks or imperfections that occur over time by using a touch-up marker, varying different colors of shoe polish, or a bit of stain. Try all touch-up materials in an inconspicuous wood area to be sure the color will blend satisfactorily. Avoid petroleum waxes (common household furniture sprays), oily polishes, vinegar, and acidic-based cleaners on your heirloom furniture.
Never allow spilled food or beverages to dry on any wood surface. Avoid placing any hot dishes or objects directly on wood tops; the warranty does not cover such damages. Use heat pads or felt to protect the surface. Do not use vinyl plastic pads (such as doilies) or mats for extended periods as staining and softening of the finish can result. Finally, it is important that your new piece avoids direct contact with alcohol, perfume, fingernail polish or remover, hairspray, plastic products, and many other chemicals that have not been listed. Many of the items listed can soften the lacquer, discolor the area, and possibly eat at the finish. Many of our finishes are resistant to the above mentioned harsh chemicals; however, we recommend being safe rather than sorry.
Solid Wood, Your Home, Time:
Time, along with the freezing and thawing of our changing seasons, can cause the foundation of your home to become uneven. This can cause furniture to sit unevenly or cause uneven doors on armoires. Your Penny Mustard professional delivery person will level your furniture upon delivery if needed.
Wood finishes will change in appearance with the normal aging process. Slight variations in appearance and the fit of joints and seams will result from the normal expansion and contraction of wood as it responds to climatic changes in your home. Some wood species darken with age, most notably Cherry wood. During the early period of owning an heirloom that is made of fine lumber, rotate objects that set on top of the piece often to prevent a lightened area under the object. This in effect will keep the natural darkening process even. White, natural, and some lighter finishes may yellow with age. These changes in tone, fit, finish, and texture, are normal signs of aging into an antique heirloom.
Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year round between 40% - 45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking.
Matching Furniture At A Later Date:
All boards absorb stain differently. A certain finish such as Fawn for example, may look slightly different from one piece to another. If you are building your dream collection one piece at a time, there are understandably variables that will cause appearance differences between pieces from separate orders. Variables may include graining, knots, piths, color, stain absorption, sheen, and dye lot color of the stain or paint. Because of this, Penny Mustard cannot guarantee a perfect match-up from item to item on a separate order at a later date.
Painted Furniture:
We paint real wood, vs. the industry standard of painting particleboard. Wood grain, knots and piths will usually remain noticeable even when painted. Real wood also has normal expansion and contraction which will highlight small paint cracks near the joints and seams of each piece.
Quality:
The finest quality, care, and craftsmanship go into each piece providing you with a durable and beautiful piece of furniture for years to come.
The small family shops that bring this fine furniture to you will repair or replace (at their option) any piece of furniture that is found to be defective in materials or in workmanship.
Penny Mustard also warrants beds against being loose. Our newly designed bed bracket system allows us to guarantee that all of our wood, metal, leather, and fabric beds will remain sturdy, tight, and structurally sound.
Warranty Limitations:
- You are responsible for all transportation costs to and from your residence.
- If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
- If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
- The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
- The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
- All motorized and/or electrical components are limited to the manufacturer warranty of such components.
- Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
- It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
- See included warranty card for additional information and limitations per manufacturer.
If you need service, please contact service@pennymustard.com or call 414-433-1500.
